Our Response to COVID-19

A NOTE ON COVID-19

At Blue Apron, the safety of our customers, employees and community is always our highest priority. Like so many of you, we’re closely monitoring COVID-19, also known as coronavirus. 

We take food safety seriously. As an FDA-regulated food manufacturer, we follow a comprehensive food safety program at every step of our operation. We also hold an additional food safety certification under the Safe Quality Food (SQF) Food Safety Code, widely considered to be one of the most rigorous and comprehensive food safety standards in the world.

Under the strict food safety standards already in place, our fulfillment center associates are required to follow “Good Manufacturing Practices” (GMPs), which includes frequent hand washing and wearing appropriate protective equipment whenever they are in the production area.  In accordance with current local and federal regulations and guidelines, fulfillment center employees are also required to wear face masks at all times.

 

Since the start of the pandemic, we have implemented a new cleaning and sanitation policy on top of existing safety and sanitation protocols. This enhanced policy focuses on increasing the frequency of cleaning, disinfecting high-touch areas, including areas like bathrooms and break rooms, and additional nightly cleaning and sanitizing of production equipment. These measures were specifically designed to mitigate the spread of COVID-19 and are being implemented in addition to our existing food safety practices, which you can learn more about on our blog.

 

In the event that we have an employee who has tested positive for COVID-19, we have additional measures in place that include a deep cleaning of both work and common areas. We also directly notify our employees. If anyone reports to us that they are experiencing symptoms of COVID-19 (or if they outwardly exhibit symptoms), they are prohibited from entering  the fulfillment center, or if they are at a fulfillment center, they are immediately sent home. In this case, we conduct regular wellness checks with them while they are at home, and deploy targeted additional cleanings and enforce strict return to work protocols according to or in excess of applicable laws and CDC guidelines.




You can learn more about our comprehensive approach to food and employee safety in response to COVID-19 on our blog.

We also want to remind our customers to always wash your hands frequently when handling, preparing and serving food to your family.

Common Questions

Have you implemented any recent changes to keep your employees safe in light of an increased number of variants, like Omicron and Delta?

At Blue Apron, our main priority has always been to provide a work environment to help keep our employees, and our customers safe and healthy. Since the start of the pandemic, we have implemented enhanced measures, including regular testing, to keep our employees and in turn our customers safe. To learn more, visit our blog.

Why was my delivery date changed?

Like many companies across the country, we’ve had employees and shipping suppliers impacted by COVID-19, and unfortunately, as a result, we have to make an update to your delivery for next week. 

How is COVID-19 affecting Blue Apron’s shipping partners?

While we have experienced some shipping challenges, we are working closely with shipping suppliers to achieve timely deliveries and are notifying our customers of any delays we’re made aware of.

Can I still change my recipes?

Absolutely! It won’t be possible to select recipes labeled as ‘sold out’ or ‘discontinued,’ but you can choose any other recipe by following the usual steps.

From our website, scroll to the week you’d like to update on the Upcoming Page and click ‘Change recipes’ on the right side across from the delivery date. Sold out recipes will be indicated with a tag. Click on the plus symbol for the recipes you’d like to add, then click the orange ‘Save’ button in the top right corner. Confirm your choices in the pop up to finalize the change.

From our mobile app, go to the Upcoming tab and swipe to the week you’d like to update. Tap the blue ‘Change recipes’ button near the bottom of the screen. Tap to remove previously selected recipes, then scroll down to add the recipes you’d prefer instead. Once you’ve made your selections, scroll up and tap ‘Save’ in the top right corner. 

Have a question about something else?